Why Use a Specialty Pharmacy?
Axium Healthcare Puerto Rico is different from a traditional retail pharmacy. Our purpose is to serve patients requiring medications that treat complex and chronic diseases. As a Axium Healthcare patient, we will guide you through your treatment by providing personalized, one-on-one care. Our dedicated clinical and patient care teams are highly skilled, trained and experienced to help you understand the complexities related to the condition and the medications we dispense. We can also assist with the coordination of care between healthcare providers, insurance, and your medication plan. This team includes Pharmacists, Registered Nurses, licensed Social Workers, Patient Advocates, and dedicated Patient Care Coordinators.
Medication
Access to Growth Hormone Products
Axium Healthcare has access to an extensive list of Growth Hormone products. Our Growth Hormone Care teams provide support with medication management, educational resources, and offer guidance on available social services to ensure a customized patient journey.
What to Expect
Experts in Growth Hormone Therapy
Our Experienced Pharmacists and Registered Nurses provide personalized and attentive care through every step of your treatment journey.
Getting Started
Each patient receives an initial welcome call to learn about our services, which includes verifying your insurance benefits.
Removing Barriers to Care
Our Patient Access Coordinators work alongside your prescriber and insurance provider to get you started on your medication as soon as possible.
Timely Processing
We will contact you 7-10 days prior to your refill date, allowing us time to process your order.
Thoughtful Questions
When scheduling your medications, our Patient Care team will ask questions regarding your treatment. Finding ways to help you stay on therapy is our number one priority.
Expert Clinical Support
Our dedicated Clinical Support Team is available 24/7 to provide expert care and support and offer guidance when needed.
Worry-Free Refill Management
Patient Care Coordinators proactively contact you to schedule medication refills – according to your preferred method of communication – so you don't have to keep track of refills.
Contact Preferences
If you prefer text refill reminders in place of phone calls, let us know and a member of our Patient Care team can opt you into this free service.
Confidential and Timely Deliveries
Discreet medication delivery options available to your home, office or for pick up at our pharmacy for self-administered medications.
Personalized Patient Care
Our Patient Advocacy Team is available to assist with access to your medication, copays support, and resources.
Pharmacy Pick-Up
Prefer to Pick-Up Your Medication?
At Axium Healthcare, your journey is our passion. As a patient of ours, we offer options to ensure you get your medication in the most convenient way. Whether you prefer to have your medication delivered to your provider’s office, home, work or to have available to pick up in our pharmacy, we are here to remove barriers to get you on therapy fast. Once your medication has been approved by your insurance, a member of our Patient Care team will contact you to coordinate the delivery of your medication. At that time, if you prefer to pick up your medication, please notify our team and we will ensure your medication is ready for pick up at:
Professional Offices Park
1001 San Roberto Street, Suite 101, San Juan, PR 00926
hours: M-F 8:00 am - 6:00 pm AST
Patient Support
- Human Growth Foundation: hgfound.org
- The MAGIC Foundation: magicfoundation.org
- Prader-Willi Syndrome Association: pwsausa.org
- Turner Syndrome Foundation: turnersyndromefoundation.org
FAQs
Frequently Asked Questions
We are privileged to be a part of your care team and will coordinate directly with your doctor's office for prior authorizations, appeals, refills, and anything else needed for your care.
We have a dedicated team to assist with insurance investigation and renewal. Please contact us at 844.355.4191.
We take copay cards, and we will help enroll qualified patients in copay card programs. To use a copay card, you must have commercial/private insurance. Additionally, some states have laws prohibiting patients from using copay cards for medications that have a generic equivalent.
A copay accumulator prevents manufacturer copay assistance coupons from counting towards the deductible and the maximum out-of-pocket spending.
Many of the growth hormone therapies offer copay card programs to those with private/commercial insurance. Most drug manufacturers also offer programs to help patients who are uninsured or underinsured. Additionally, we work with third-party Foundations that assist with copays for eligible patients.
Yes, we are experts in navigating multiple insurances and utilizing them appropriately to get the most coverage possible for our patients.
We try our best to get your medications on a once-a-month shipment schedule; however, the timing depends on when we receive the prescriptions and when you last filled each medication.
Our Patient Care Coordinators keep track of your refills and contact you 7-10 days before your refill date. You do not need to keep track of refill dates. You can enroll to receive text and email reminders also.
Depending on your insurance plan, your Patient Care Coordinator will discuss your preferred address with you for each refill.
Please contact us at 844.355.4191.
Inquiries
Form inquiries are answered within 48 hours of receipt. If you require immediate attention or are experiencing a medical emergency, please call 911.